ServiceTonic update list
History of improvements and new features available
New features
ServiceTonic
- Multiple values are allowed in the organizational view field
- New right on role management to enable/disable contact update in ticket editing
- Improved preventive maintenance generation
- Improved agent assignment change notification
New features
ServiceTonic
- Improved hashing of KB topics to increase security
- Optional Whatsapp optIn at creation
- Preference fields are now available to be included in views and reports
- Check-in and check-out page with QR code
New features
ServiceTonic
- Allow responding to tickets via WhatsApp even if they were not generated through WhatsApp.
- Optimization of usability in the side menu.
- Change of icons in the side menu.
- Text optimization for mobile devices.
- Improvements in email templates.
New features
ServiceTonic
- Redesign of the ticket.
- Integration with WhatsApp.
- Improvements in Chat / Chatbot.
- Web Service for querying (REST API).
- Table-type fields in Service Catalogs.
- Others: Control in reports | Management of new user passwords.
New features
ServiceTonic
- Traditional Chinese language has been added.
- Kanban views in ServiceTonic.
- Resolution of minor incidents.
- REST API for ticket queries.
New features
ServiceTonic
- View dialogue from ticket and issue editing.
- Improvements in the chatbot.
- View attachments in ServiceTonic templates for DoneTonic.
- Improvements in password restoration.
- Integration with WhatsApp.
New features
ServiceTonic
- Secure Reports.
- Validate fields in the BOT.
- Reorganize catalog request.
- BOT: Apply access criteria to KB libraries.
- Create CC_Notification field.
NetworkTonic
- Identification of CIs behind a switch.
- Indicate printer type as CI: local or network.
- Change printer scanning status.
New features
ServiceTonic
- Configure fuzzy search in searches for ticket content, issues, CMDB, etc.
New features
ServiceTonic
- Improvements in the web forms.
- Review and correction of all application elements.
- Update of slaves and standalone via https in NetworkTonic.
- Microsoft 365 authentication.
- Show indication of scanning or not scanning.
- Added check to indicate notification to CC.
- Allow ForumTonic only for agents.
New features
ServiceTonic
- CC notifications field.
- Log session end.
- Chinese translation.
- Table type fields.
- Optimized search by content.
- Azure AD contact lists.
- ST bot definition.
New features
ServiceTonic
- Set the variables list in predefined descriptions.
New features
ServiceTonic
-
Possibility to create star surveys according to the user role
-
Access, through a link in the user portal, to a ticket
- Microsoft email integration via Graph API
-
Index ASSET, CI, problems and tickets
New features
ServiceTonic
-
Option for functional cookies to be optional
-
Improve the functionality of “I forgot my password”
-
Add option to not be able to automatically create tickets from an email
-
Index ASSET, CI, problems and tickets
New features
ServiceTonic
- Encrypt usernames and passwords
- Include field integrators in contact editing
- Czech translation
- Report clicks on FAQs visible
- Add exporter to ResultSet ingredients
NetworkTonic
- Database scanner
- Scan local printers
- Create Sensor indicating Windows updates
- Show the reason why a zip from a slave could not be imported into the master
- In Linux diagnostics, report on available commands
- Gather remote user login history
- Get vmnix OS information (vmware)
New features
- Non-ASCII character support
New features
- Creation of reports to track the number of clicks on the FAQs.
- Bot improvements.
- Possibility of adding multiple emails in the ticket’s CC, changing its icon whenever these emails are associated.
New features
- ServiceTonic translation into Swedish
- Implementation of searches in ServiceTonic’ s collaborative tool.
- Ability to indicate whether actions are public or private in the web services
New features
- Keep the CC of the ticket
- Make the files to always be taken from the path defined in files.path
- Migrate web services soap to REST
- Implement 2FA
- Compose private channel names automatically
- Optimized push notifications
New features
- Chatbot -> (Access to ServiceTonic’s Knowledge Database)
- ForumTonic -> (Access to ServiceTonic’s Knowledge Database)
- Delegated authentication
- Equipment monitoring -> (Access to ServiceTonic’s Knowledge Database)
- Possibility to save the action without leaving the ticket
- Ability to assign a filter to text fields: field masks
- Sending of attachments from the business rules
New features
- Correction of errors
New features
- The mathematical functions of Sum, Maximum, Minimum and Average have been added in the elements of type Total and subtypes Counter and Percentage.
- New translations for ticket printing templates
- New chat interface
- Integration of chat with bots
NetworkTonic
- An incremental updater has been implemented
New features
- Configure URLs for QR codes -> (Access to ServiceTonic’s Knowledge Database)
- Save geolocation on time control sign-in and sign-out
- New text editor with new features
- Search in ServiceTonic’s menu options for agents. A top bar appears on the side menu that allows you to search for the tool’s features
- Api Rest
NetworkTonic
New features
- New features on the dashboard
- New team structure to give visibility to tickets according to a hierarchy
- Setting up custom views in searches
- New functionality in the KB ingredient in the user portal
NetworkTonic
- Obsolete Relationship Removal – If a relationship between a CI and a software has been removed, remove the relationship from NetworkTonic and transfer it to ServiceTonic. The waiting time for this elimination is configurable by the user.
- Elimination of “Asset type” and “Asset data” pages
New features
- Transfer of the NetworkTonic slave’s name to ServiceTonic
- Optimization when selecting the visibility of the “Teams” from Calendar, Control Panel, All tickets and Problems, opening a new box in which the teams associated to that agent are displayed.
- Customizable configuration of the icons in mobility by service
- Optimization of queries: some queries have been optimized, thus reducing application response times
- Notifications when an email integration fails: if the administrator has configured the mail options in Administration / System / Mail Administration and has configured a notification mail in Administration / System / System Administration, every time there is an incident with an email’s integration, a notification will arrive to that email.
NetworkTonic
- Local Discovery creates a trace of your activity: from this version on, there is a record of all the activity generated when scanning the assets.
- New icons showing asset scan status: Small marks have been added to the icons that indicate if the asset is being scanned, has been scanned, or if there has been a problem
New features
- Fill in, automatically, the action’s fields according to the type of action
- Improved FAQ’s intelligent search
- Export of tickets associated with maintenance contracts
- Networktonic: CI Preview
- Networktonic: Changing text for icons
FIXES
- Resolution of minor incidents.
New features
- Maps implementation
- Updating agent availability by registering his/her presence
- Role-based access has been added to the time control functionality
- New graphics
- Optimization of the popup definition page
- Networktonic: improvements in exportability management
- Networktonic: New Scanned CI Alert
FIXES
- Resolution of minor incidents.
Nuevas funcionalidades
- Change the color of the ticket header according to its priority
- Improvements in the Rest API
- Optimizing the selection of the contact when there is only one, allows the fastest loading of this
- Registration of QR codes
New features
- Smart search in the FAQ
- QR code printing
- Punch-in functionality
- Optimize incident activation in CMMS
- Expand CMMS configuration options
FIXES
- Resolution of minor incidents.
New features
- Change of password in a Slave (Network Discovery Tool)
- Push Alerts
- Encrypt the slaves information (Network Discovery Tool)
- Unauthorized software alerts
- QR code licensing
- Configure by Role the access to the search by content
- Web service contact consultation
FIXES
- Resolution of minor incidents.
New features
- QRTonic module implementation
- Variables in rapid response
FIXES
- Resolution of minor incidents.
New features
- Visibility of performances by role
- New Language – Polish
- Times by State
FIXES
- Resolution of minor incidents.
New features
- Fully Responsive Interface
- Image Management in Tickets
- Agents signature
- Predefined answers by role
- Multiple message type ingredients
- Quick survey with star rating
- NetworkTonic – Multiple improvements
FIXES
- Resolution of minor incidents.
New features
- New ‘Request More Information’ option in approval
- Complete elimination of tickets/problems/CI’s/Actives.
FIXES
- Fixed error in CMMS execution frequency.
- Improved auto-refresh of the dashboard to avoid losing session.
- Resolution of minor incidents.
Nuevas funcionalidades
- Password Policy
FIXES
- Resolution of minor incidents.
New features
- GDPR
- Global Dashboard
FIXES
- Solution to mobility errors.
- Correction in the reading of mails with IMAP configuration.
- Resolution of minor incidents.
New features
- AntiSpam filter improvements
- New default CI types: Switch, Router, VoIP.
FIXES
- Improvements in Service Templates.
- Fixed error in Validators with numeric fields.
- Fixed error with .msg attachments.
- Resolution of minor incidents.
Nuevas funcionalidades
- New variables for HTML templates [KB#1125]
- Hide password change in preferences. [KB#1058]
- Add topic path in KB searches. [KB#1059]
- Improvement in the visualization of contracts from the portal. [KB#1544]
FIXES
- Improved automatic ticket import
- Improved generation of scheduled reports.
- Fixed error in the LDAP configuration in agents.
- Solved error in the creation of ranges in CMMS.
- Solved problem with the closing of tickets with assigned flows.
- Solved problem in the resolution of minor incidences.
Nuevas funcionalidades
- Call Center page redesign. [KB#1231]
- Assignment of ownership from StProcess. [KB#1106]
FIXES
- Solved problem in the configuration of LDAP contact lists.
- Fixed error with the User Portal slogan.
- Solved error in notification to team with Round-Robin.
- Solved problem with survey logos.
- Improved the display of services in the User Portal Catalog.
- Resolution of minor incidents.
New features
- Ticket links with sub-tasks. [KB#1231]
- New system field: Affected users. Shows users subscribed/linked to a global ticket. [KB#1106]
- stProcess updateTicket updated. Now it allows to select Team/Assigned. [KB#1231]
- Send mail notifications without attachments. [KB#1125]
- Possibility of indicating permitted extensions in attachments. [KB#1198]
FIXES
- Fixed problem with user signatures in PDF files.
- Fixed error with negative values in numeric fields.
- Solved error in modification of hours in contracts.
- Solved problem with survey logos.
- Improved display of panel names in administration.
- Improved display of CIs in mobility.
- Resolution of minor incidents.
Nuevas funcionalidades
- Execution of integrators (external database) using StProcess. [KB#1231]
- Public performances by default in mobility.
- Possibility to charge negative time in ticket performances. [KB#1079]
- Ability to remove SCI’s. [KB#1152]
- Integrators against external Azure SQL databases. [KB#1122]
FIXES
- Improvements in the creation of tickets from the calendar.
- Internal improvements in the definition of SLA’s.
- Solved Network Discovery’s access bug.
- Changes in the definition of custom reports styles.
- Resolution of minor incidents.
New features
- Survey pages with styles. [KB#1157]
- SQL reports with custom header and styles. [KB#1295]
- Integration with telephe (CTI). [KB#1371]
- CMDB – Added new PC type field.
FIXES
- Improvements in the definition of SCI’s.
- Avoiding mail reading blockages.
- Change of styles in Chat.
- obility – Improvements in signatures and actions.
- Resolution of minor incidents.
New features
- Automatic execution of integrators in User Portal [KB#1122]
- Improvement in reading emails by service.
- CC search in tickets and problems [KB#1055]
- Flow improvements: Allow user responses and adding of actions at the end of the flow.
- obility actions in the same data tab.
- Do not show software in CMDB graphic. [KB#1148]
- Changes in behavior/appearance of the chat widget.
- Character filtering in the creation of ticket performances.
FIXES
- Improvement in email sending with Exchange.
- Field integrators in Service Catalog.
- Approvals in tickets with automatic flows.
- Configuration of personalized fields in Mobility.
- Resolution of minor incidents.
New features
- ServiceTonic Network Discovery Tool summary tab enhancements
- Added export of CI software to STNDT.
- Validators in the Service Catalog fields.
- Added functionality to duplicate flows.
- Webservices: transfer comments and actions.
- New type of CI: Software.
FIXES
- Improved management of parameters in reports.
- Improvement in ticket importation.
- Correction in mobility management.
- Improvement in ServiceTonic – Network Discovery Tool integration.
- Corrected order of views in selector.
- Resolution of minor incidents.
New features
- State-based workflow designer with drag & drop graphics system.
- Service creation templates.
- Tickets from Calendar.
- Dashboard auto-refresh.
- Favourite pages for the most used functionalities.
- Improved search by CI, ID, title or reference.
- Limit by user role the access to the quick action menu.
- Temporary blocking of users after a number of unsuccessful access attempts.
- REST API.
- Network Discovery Tool for automatic discovery and inventory of Windows computers with printers, monitors, keyboards, mice, etc. connected and software installed).
- Redesign of the administration system: shortcuts and favorite pages, search facilities and an improved HTML editor.
FIXES
- Resolution of minor incidents